Here are our most common questions.
If you can’t find the answer you’re looking for please email sales@firex.com.au or call 1300 246 247
Established over 40 years ago, FIREX is an independently owned Australian company and a leading manufacturer and wholesaler of portable fire protection equipment to the AUS and NZ markets.
With many years of experience in the fire industry, our leadership team prides itself on customer service, quality, and product development. FIREX is purposely committed to manufacturing and supplying all our products to the highest possible standards for our customers.
Our products carry Global-Mark accreditation, a widely recognised certifier of products and services to Australian Standards. Accordingly, our products and related processes are independently audited annually and tested in accordance with the relevant Australian Standard that it applies to.
We provide an efficient and localised service from our 20 warehouses (16 self-service 24/7) across Australia. We offer an easy, convenient, consistent service and product supply. Our friendly experienced team prides itself on professionalism, integrity and personalised service. Most of all we listen to you – our customer.
FIREX has Australia’s largest essential services warehouse network.
Not only do we have more warehouses than any other supplier, we also are the ONLY wholesaler in Australia to offer 24/7 click and collect facilities.
Almost all of our warehouses are open 24/7, 365 days a year. This means that FIREX customers can save both time and money – they can access supplies whenever they want, wherever they are.
It’s the ultimate in flexibility that results in less driving, fewer tolls and more productive fire technicians.
We currently have 20 warehouse locations across the country; 16 of these are open 24/7.
FIREX, AMPMAX, Exite-LTX and Exite-Pro, Honeywell Fire-Lite, Red, and many more.
If you have a Trading Credit Account you can order FIREX products through our website – simply select the products you wish to order and choose which warehouse you want to collect them from. Orders can also be placed by phoning our sales team on 1300 246 247 or emailing sales@firex.com.au
If you have a FIREX Trading Credit Account and have created a trade login account on our website, you will be able to view your trade pricing for all FIREX products.
If you have any questions please call 1300 246 247 or email sales@firex.com.au
es, FIREX has a fleet of delivery vehicles and delivery partners who can fulfil your order anywhere in Australia!
Our self-service warehouses are very popular, but for large or regular orders you can still arrange deliveries, wherever you are in the country.
Place your order online, but on checkout just check the delivery button and ensure your delivery address details are correct.
Alternatively, call us on 1300 246 247 or email us at sales@firex.com.au. Delivery charges may apply.
You can order and/or collect your goods whenever you like, it’s the key difference in the way FIREX supports your business.
We don’t ask you to work to our timelines, our network of self-service warehouses allow you to determine when to collect your goods.
We’ve even had customers collect orders at 2am!
You can call us on 1300 246 247 during office hours (7:30 am to 4:00 pm Mon to Fri).
We stock hundreds of products in each of our warehouses and ensure that all of the most popular items are available.
When you place an online order you can see if any items are out of stock in the warehouses you are looking at. You can simply arrange to pick up these items from an alternative location, or you can call us on 1300 246 247 (7:30 am to 4:00 pm Mon to Fri) to have the item ready for your collection, or delivered to you.
We are always looking at new locations to make our customer’s lives easier.
If there is somewhere you’d love us to open a self-service warehouse please let us know. Drop us an email at sales@firex.com.au, or give us a call on 1300 246 247 – we’d love the input and also any feedback you have on our service and how we could improve any elements of our offering.
Yes, our Head Office is in Seven Hills, Sydney.
We also have manned warehouses in:
Bayswater (VIC),
Underwood (QLD) and
Welshpool (WA).
If you’d like to visit one of our offices, please call us on 1300 246 247.
All of our warehouses and offices have facilities for disposal of used extinguishers.
We also have Swap & Go available in each location – this allows customers to drop off extinguishers which require testing and swap them with a pre-tested, ready to go extinguisher.
We strive to make your job a little easier, so our facilities across the major cities allow FIREX customers to drop off disposals whenever they like – we help to ensure your van is stocked with products for your customers, not full of expired extinguishers.
All FIREX warehouses, including our self-service 24/7 self service locations include facilities for Swap & Go and extinguisher disposal.
The FIREX team are experienced and knowledgeable and include in-house experts who can assist you with any queries or issues.
Call us on 1300 246 247 with any questions you may have.
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